F.A.Q.

Bruegger’s Bagels Catering FAQ

 

How do I order?

The fastest and easiest way to place your order is online at www.catering.brueggers.com

You can choose from our delicious fresh menu items, set pick up or delivery times and process your payment.

All orders placed after 3:00pm will be available for pick-up or delivery after 7:30am the next day.

 

Do you offer Delivery?

Yes, we do! Delivery is available in most areas. To check on availability in your area, enter your zip code in the order details page and choose delivery.

 

Do you have an order minimum for delivery?

Yes. To be eligible for delivery, the order total must be $25 before taxes, discounts and delivery fees.

 

What is your delivery fee?

$19.00** for orders up to $380 or 5% of the order amount on any order over $380.
**Delivery fees may vary by location.

 

How late can I place my order?

Same day online catering orders can be placed at least 4 hours in advance of delivery or pickup.

 

To ensure we serve you the best quality product and meet our Fresh Baked Policy, we are unable to accommodate early morning orders for next day service once our bakeries have closed. We are happy to serve you but will need additional time to have your order prepared; therefore all “next day” orders placed after 3:00pm will be available for pick-up or delivery after 7:30am the following day.

 

How do I add notes or special instructions?

Simply email us at CateringSupport@bagelbrands.com and a catering specialist can add instructions to your order.

 

Do I need to have an account?

Yes, you will need an account connected to an email address.

 

If you have a rewards account with your email address, they are not in the same system and will not connect. You will need to create an account.

Catering.Brueggers.com Sign Up

 

 I entered my email address, but I haven’t received my temporary password. What do I do?

1. Check your spam box and/or settings to see if our email containing your password has been blocked.

 

1. Ensure noreply@catering.brueggers.com is on your safe senders list and/or that your company is allowing emails from this address to come through.

 

1. If you submit a 'Get Password' request more than once, please wait for the last email to arrive as each time a request is submitted a new password is generated making the previous password invalid.

 

1. If you still did not receive the password reset email, email us at CateringSupport@bagelbrands.com and we provide a temporary password.

 

How do I pay for my order?

We accept most major cards (Visa, MasterCard, American Express and Discover) for payment. We cannot accept gift cards for catering purchases.

  

What is a pre-authorization?

A pending amount is charged in advance of the order for 5% more than the expected total. On the order date, the amount will be corrected and finalized to match the invoice. It may take a couple of days for your bank to update your account to the finalized amount.

 

Why is the amount on my card different from the amount on my invoice?

To account for tax differences, we pre-authorize 5% above the total amount of the order. However, you will only be charged the amount of your order. On the order date, the amount will be corrected and finalized to match the invoice. It may take a couple of days for your bank to update your account to the finalized amount.

 

If I pick up my order, do I pay for it at the store?

No, when you place your order, your payment is submitted at that time.

 

What if I want to pay with a check or cash for my order?

Cash is not accepted for advance orders. We prefer credit cards for payment. However, if your company or organization places orders on a frequent basis exceeding $300 per month, you may qualify for a House Account, which if approved, allows payment via check or ACH transfer. For our house account, please complete this House Account Application. Please send the completed and signed application to cateringsupport@bagelbrands.com. It generally takes 7-10 business days to process.

 

My company needs to include a Purchase Order number, do you accept those?

Yes, we do! Please email us your purchase order number after submitting our order online. We can add the number to your confirmed order.

 

What happens if I change my order, will I still get charged for the initial order?

No, you will not. You will only be charged for the items you receive in the order.

 

Can I keep a credit card on file?

Yes! Our site is 100% secure. We can store your credit card, should you choose that option.

 

How do I receive a copy of my receipt?

A final invoice will be emailed to you at midnight, the night after your order is completed. Our credit cards process at that time.

 

Also, you can log in to your account and click on “My Account.” Select “Order History”. You can print PDF copies of any of your orders 24/7.

 

I am not receiving email confirmations of my orders; how do I get these?

You can go online to print or save a copy of your orders is the quickest and most efficient way to get these. If you are having issues receiving emails from us, here are a few tips to help solve the issue:

 

1. Check your spam box and/or settings to see if our email containing your password has been blocked.

 

1. Ensure noreply@catering.brueggers.com is on your safe senders list and/or that your company is allowing emails from this address to come through.

 

1. If you still are having trouble, email us at CateringSupport@bagelbrands.com and we provide assistance.

 

How do you ensure that the store receives my order?

Once we confirm your order, it is immediately transmitted to the bakery team. You will see the order at the same time through a confirmation email and on your account order history.

 

What is your cancellation policy?

Bruegger’s understands that plans can change, and we will gladly assist you in making changes to your catering order’s pick-up/delivery date and time.

We accept cancellations up until 4:00 PM, the day prior, in the time zone that the order is scheduled.

Bruegger’s reserves the right to charge your credit card or house account 100% of the price of the order amount of cancelled after 4:00 PM, the day prior, in the time zone that the order is scheduled.

 

How do I cancel my order?

Please email us at CateringSupport@bagelbrands.com with your order number and request to cancel. Cancellations will be confirmed with a reply email.

 

Can I add a tip to my order?

Thank you for your generosity! We do offer the option to provide gratuity to our delivery drivers and/or store team.

The standard amount suggested on our orders is 10% of the subtotal but this amount can be adjusted to match your preference. There is no obligation to provide a gratuity and our great service will not change based on the amount selected. When checking out on our website, when you reach the third “Review” page, it will leave the gratuity open for you to adjust how you see fit.

 

Why is the catering menu different from the store menu?

We have selected products that best suit delivery and maintain our high standards of quality and freshness for presentation on our catering menu.

 

Can I order from my favorite store?

Yes! We understand many of our guests have long time relationships with their local store and want you to continue with them! Once your login, go to “My Preferred Store” section to choose your favorite store. Or you can email us at CateringSupport@bagelbrands.com and have a catering specialist select your store for you.

 

I want to be able to pick out the bagels, sweets and shmears that I want. Can I do that if I place my order online?

Absolutely! Once you add an item to your cart, you can choose the selections that best fit your group.

 

What do you do for people with food allergies?

Our bagels are made in a facility that uses milk, eggs, wheat, soy, sesame, peanuts, and tree nut ingredients. Our bagels are also made on equipment that processes tree nuts. Our stores carry tree nut and peanut ingredients so the possibility for cross contamination exists. Our store managers are Serv Safe trained and are aware of the sensitivities of our guests. If you have a high sensitivity to a specific allergen, please call and discuss your concerns with the manager on duty at the store. Our stores are willing to and will attempt to work with our guests to minimize allergen concerns. For a list of the allergens and ingredients in our products please see our Ingredient & Nutritional Information. Please email us at CateringSupport@bagelbrands.com so our catering specialists can note your order accordingly.

 

What do you have that is gluten free?

Unfortunately, we do not offer a gluten free bakery item at this time. Please email us at cateringsupport@bagelbrands.com so we can provide you with modification options.

 

How do I update my personal information online?

When logged into your account on catering.brueggers.com, you can update your information (including your email address), add or remove a credit card to keep on file for your orders, view your upcoming orders, and view your standing orders.

 

My company is tax exempt, how do I apply that to my order?

If you need tax exemption, please email cateringsupport@bagelbrands.com and attach your state tax exemption letter. (Federal IRS and W9s cannot be accepted)

See our Sales Tax Exemption Guidelines here to see what is required.

 

Do napkins, plates and utensils come with my order?

With catering, we provide everything you would need to enjoy the meal based on what you ordered. Plates, napkins, appropriate utensils, cups, lids, creamer, sweetener, etc.

 

I have an order for a very large group of people (100 or more); can you help me with that?

We certainly can! You can email us at CateringSupport@bagelbrands.com and our catering specialists will assist you!

 

How do I get a copy of the menu?

Our online menu is always the most up to date, however this link will provide a printable menu. Bruegger's Bagels - Catering Menu

 

What size of order can I place?

You can order for any size for pickup and we accept any size order for delivery so long as it is over $25. We have a wonderful team of experts that handle orders from 4 to 4,000 people.

 

 I see you have promotion running – how does it apply?

We run several promotions throughout the year.  If the promotion does not list a promotional code, it will be auto applied when your order meets the offer qualifications.  Other offers that specify a promo code require that the code be entered at checkout.  If you have questions regarding a promotional discount, please email us at CateringSupport@bagelbrands.com and our catering specialists will assist you!